Question 1

What does a patient advocate do?

Accepted Answer

A patient advocate helps you understand your medical situation and navigate the healthcare system on your behalf. At Premier HealthcareNav, that means translating diagnoses and discharge paperwork into plain language, preparing questions for appointments, attending visits with you to take notes, coordinating care across providers, organizing medical records, and delivering a written action plan after each engagement. Advocates do not diagnose, treat, or replace your physicians.

Question 2

How much does patient navigation cost?

Accepted Answer

Premier HealthcareNav uses flat, published, private-pay pricing. A Clarity Session is $195 for 60 minutes. A Follow-Up Navigation Session is $175 for 45 minutes. Standard Appointment Accompaniment is $275 for up to 90 minutes. Extended Appointment Accompaniment is $450 for up to 3 hours. Care Transition Support is $975 for a 1–2 week window. Monthly retainers are $600 (Essential Continuity Care) or $3,500 (Premier Concierge). Every engagement starts with a free 15-minute Discovery Call.

Question 3

What is the difference between a nurse advocate and a case manager?

Accepted Answer

A hospital or insurance case manager works for the health system or insurer that pays them, and their job is to coordinate care within that organization's rules. A private nurse advocate like Premier HealthcareNav works only for the client. Christine, RN is independent of any hospital or insurer, so her recommendations and advocacy are on your side — not the payer's or the provider's.

Question 4

Do you accept insurance?

Accepted Answer

No. Premier HealthcareNav is a private-pay concierge service and does not bill insurance, Medicare, or Medicaid. Fees are paid directly by the client. Some clients use HSA or FSA funds for eligible services; Premier HealthcareNav makes no representation about reimbursability and clients should confirm with their plan. For more on HSA/FSA and long-term care insurance options, see our Paying for Services page.

Question 5

Where does Premier HealthcareNav provide services?

Accepted Answer

In-person healthcare navigation and appointment accompaniment are available across Oro Valley, North Tucson, Stone Canyon, SaddleBrooke, Catalina, and Marana in Southern Arizona. Virtual Clarity Sessions, appointment accompaniment, and family calls are available anywhere in the United States by secure video.

Question 6

Who is Premier HealthcareNav for?

Accepted Answer

Premier HealthcareNav serves aging adults, adult children coordinating care for aging parents (often from out of state), individuals facing a new or complex diagnosis or recent hospital discharge, and busy professionals who want a knowledgeable second set of ears at appointments. It is not a fit for hands-on nursing care, emergency response, or clients who need insurance billing.

Question 7

Is Premier HealthcareNav a substitute for my doctor?

Accepted Answer

No. Premier HealthcareNav provides education, navigation, and advocacy support alongside your existing medical team. We do not diagnose, treat, or prescribe, and we never replace the relationship you have with your treating physicians.

Question 8

Is this covered by insurance or Medicare?

Accepted Answer

No. Premier HealthcareNav operates on a private-pay concierge model and does not bill insurance, Medicare, or Medicaid. Fees are due at the time of service unless otherwise arranged in a package agreement.

Question 9

What's the difference between a Clarity Session and a Follow-Up Session?

Accepted Answer

A Clarity Session is a full 60-minute intake designed for a new or complex situation. A Follow-Up Session is a shorter, 45-minute session focused on one specific issue — such as new discharge questions — for clients who need a fast, focused check-in.

Question 10

Do you provide hands-on medical or nursing care?

Accepted Answer

No. Premier HealthcareNav does not provide hands-on clinical care, medication administration, or home health services. Our role is navigation, education, coordination, and advocacy.

Question 11

What if I need help the same day?

Accepted Answer

Same-day requests are accommodated whenever possible through our Premium Same-Day Accompaniment service, billed at a premium urgent rate, and are subject to current availability.

Question 12

What happens in a medical emergency?

Accepted Answer

Premier HealthcareNav is not an emergency service. If you or your loved one is experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

Question 13

How do the monthly retainer packages work?

Accepted Answer

Retainer packages provide a defined amount of monthly navigation support — hours, communication, and accompaniment — for families who want an ongoing relationship rather than one-time sessions. Details of what's included and excluded are listed with each package.

Questions, answered plainly.

The next step is a conversation.