Privacy Policy

• Contact information: name, phone number, email address, mailing address.
• Health-related information: information you share with us about diagnoses, treatments, providers, medications, or caregiving circumstances, to the extent necessary to provide navigation services.
• Payment information: billing details necessary to process payment for services (processed via Stripe — we do not store full card numbers).
• Website usage information: if you use our website's contact forms or analytics tools, we may collect basic technical information such as IP address and browser type.

We use the information you provide to:

• Deliver navigation and advocacy services you've engaged us for.
• Communicate with you about appointments, invoices, and service updates.
• Coordinate with your healthcare providers or family members, only with your authorization.
• Improve our services and respond to inquiries.

We do not sell client information to third parties.

Although Premier HealthcareNav is a private-pay service and is not billing insurance, we voluntarily apply safeguards consistent with recognized health-information privacy practices, including secure storage of client records, limited access to personal health information, and confidentiality agreements with any contractors who may support our work.

We share client information only:

• With your explicit consent (for example, to coordinate with a physician or family member).
• With service providers who support our operations (e.g., payment processing, scheduling software), under confidentiality obligations.
• When required by law, court order, or to prevent serious harm.

You may:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request that we delete your information, subject to any recordkeeping obligations we have.
• Withdraw consent for us to share information with a specific third party at any time.

To make any of these requests, contact us at Christine@PremierHealthcareNav.com.

We retain client information for as long as needed to provide services and for a reasonable period afterward for recordkeeping purposes, or as required by applicable law.

This website may use cookies or analytics tools to understand site usage. You can disable cookies through your browser settings.

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision.

Questions about this Privacy Policy can be directed to: